Victim Support and Advocacy

Guidelines and Questions for Advocates Assisting Guests with Short-Term Hotel Stays

October 10, 2023

Assisting someone with a short-term hotel stay? It's essential to ensure safety, comfort, and a guest-focused experience. Here's your comprehensive guide:

Section 1: Before Booking - Know Your Needs

Before locking in that reservation, ensure you understand the guest's needs and preferences. 

  • Location Safety: Identify areas the guest would feel most safe in. 
  • Proximity: Understand their need to be near work, school, healthcare facilities, or religious institutions.
  • Transport: Does your guest require parking? Are public transport options nearby?
  • Accessibility: Cater to any mobility or transport needs. Are local amenities easily accessible?
  • Language: Ensure the hotel can accommodate the guest's language requirements.
  • Room Specifics: Tailor to special requests, like pet-friendliness or smoking rooms.
  • Hotel Checks: Are there events or situations that could be triggering? Be wary of hotels linked with issues like human trafficking.
  • Safety Measures: Check hotel policies concerning security and room access.
  • Final Confirmation: Ensure the guest is comfortable with the hotel choice in every aspect.

Section 2: Preparing for Arrival

A smooth check-in experience sets the tone. Here's what to prep:

  • Emergency Exits: Familiarize the guest with exit routes and parking.
  • Hotel Information: Clarify check-in/out timings, amenities, and any policies.

Section 3: Ensuring Safety & Compliance During the Stay

While the guest's stay should be comfortable, safety and compliance cannot be overlooked.

Safety First:

  • Discuss any potential threats, especially if there's a risk from an abuser.
  • Offer resources on cell phone safety, location tracking, and secure social media use.
  • Ensure the guest knows how to contact emergency services and their agency.
  • Discuss the need for an alias on the reservation.

Hotel Etiquette:

  • Follow Rules: Remind guests of the importance of adhering to hotel guidelines.
  • Maintain the Room: Rooms should be kept in their original state.
  • Substance & Weapons Policies: Familiarize the guest with the hotel’s stand on weapons, drugs, and smoking.
  • Discuss any additional cost that could be incurred from food available within the room or room service.


 Confidentiality & Privacy:

  • Ensure location confidentiality if needed.
  • Educate about the hotel's policy on unauthorized guests.
  • Discuss if the client shares any digital accounts with location services with the abuser. (ex. Uber/Lyft, UberEats/DoorDash, Snapchat, Find My Friends, etc.) 

 Lifestyle Guidelines:

  • Room Occupancy: Be transparent about who is staying.
  • Visitor Protocols: Know the drill for registering visitors.
  • Quiet Hours & Other Policies: Familiarize guests with noise, pet, and smoking guidelines.

 Personal Responsibility:

  • Belongings: Guests should be responsible for their items.
  • Dependent Care: Guests should oversee their dependents.

 Emergency Protocols:

  • Know the emergency contact process.
  • Understand welfare check procedures for unresponsive clients and property retrieval processes.

In a nutshell, this guide is a roadmap to a safe, respectful, and guest-focused experience. By sticking to these guidelines, advocates can ensure their guests have a pleasant hotel stay. Whether you're an advocate, a guest, or a concerned friend, this guide is your companion to a worry-free stay. Safe travels!

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Guidelines and Questions for Advocates Assisting Guests with Short-Term Hotel Stays