Safe Stays by ReloShare

Safe Stays by ReloShare logo

Simplified hotel solutions for social service providers

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Our Primary Features

Booking hotel rooms for social service programming has never been easier. See how our software is changing the game.

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No Fees

No minimum booking, membership, or sign up fee. Simply pay for the reservations you need.

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Book Under an Alias

It may be unsafe to use a guest's real name, so we allow your client to use a fake one.

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Consolidated Billing

Consolidated monthly billing just once a month, payable via ACH wire or check.

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No Credit Card or ID

Fewer barriers to safety since guests aren't required to provide the hotel a photo ID, credit card or deposit.

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Instant Availability

No wasted time looking for safe housing options, just rooms that are available immediately.

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Check-In Confirmation

For every reservation, we call the front desk to confirm details and ensure check-in goes smoothly.


Read how Safe Stays has changed lives

"Safe Stays by ReloShare has been an invaluable resource for our agency. What used to take hours – searching for, booking and checking clients into hotel rooms – now takes just minutes. With the large number of hotels available on Safe Stays, we were even able to book hotel rooms for a survivor of domestic violence and her children as they traveled across the country for safety."

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Andrea S.
Residential Services Director
@Domestic Violence Shelter and Services, Inc.
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"The peace of mind, knowing that when we send a survivor we are trying to keep safe to a hotel, the feeling we have knowing when they get to the hotel they will be treated fairly with little fuss, is everything! And if there is a problem, I know it will be solved with one call to ReloShare and the fantastic customer service team. The alias feature is really a game changer, whomever pitched that idea needs a parade in their honor."

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Susan H.
Advocacy Specialist
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"ReloShare has been so helpful in securing safe housing for our clients. They take care of confirming hotel space, ensuring that our clients do not have to share their name or provide identification upon arrival. They are prompt with their responses and keep us updated throughout the booking process. We love the efficiency that ReloShare creates for our staff."

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YWCA Richmond
@YWCA Richmond Crisis Shelter Department
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"Safe Stays by ReloShare is an amazing service for any HT or DV organization. To have clients safely placed in a hotel under an alias is revolutionary for victims who are running from dangerous people and situations. Before this service, we had to place victims under the names of our staff members, if they had no ID. Now we can book a room without worrying about this obstacle."

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Donna S.
Director of Programs and Operations
@Journey Out
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"I've used Safe Stays now with two different anti-trafficking organizations and it has been such a blessing to the staff and survivors. The tool is easy to use, making an often stressful situation much easier... not to mention it's extremely time-saving. Thank you for all that you do!"

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Brittany Heyn
@Stepping Stones Network
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Meet with a team member

Schedule a meeting to learn more and see a live demo of our product


Answers to commonly asked questions

Can I book hotel rooms using my nonprofit tax exempt status?
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Right now we are not able to offer tax exemptions for hotel rooms booked via Safe Stays.

Since we are not a tax exempt company and we make the reservations, we currently are ineligible from making tax-exempt hotel bookings.

How am I billed?
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All reservations with check-out dates falling between the 2nd of the previous month and the 1st of the current month will be included in the invoice for the current month. For example, all stays checking out from October 2nd through November 1st will be generated onto the invoice in November. This enables a more accurate reflection of charges on the monthly invoice through a streamlined billing process that reconciles all folios.

Can government agencies use Safe Stays?
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Yes! If you need us to complete vendor paperwork, you can send it to and we will complete it as soon as possible.

Download our W9.

What happens when damages occur?
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The hotel will inform our 24/7 support team of damages once the client has checked out. We will relay that information to the agency contact once we receive the information.

All damage fees will be reflected on your monthly invoice.

How are disturbances and client issues handled?
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Our 24/7 support team will reach out via email to the agency contact associated with the stay as soon as they are contacted by the hotel. We ask that your advocates follow-up with your client accordingly to remedy the issue.

Examples of Client Issues:

  • Client won't leave the room at check out
  • Noise disturbance
  • Unwelcome guests
Are the room rates lowered for Safe Stays clients?
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No, room rates are not lowered for Safe Stays clients. However, hotels often offer discounts for longer stays, with reductions typically applied at 7, 14, and 30-day intervals.

Safe Stays uniquely provides Alias Approved reservations and a 24/7 team to confirm and assist with reservations. Agencies should assess if Safe Stays is the optimal choice for them and their clients.

Is Safe Stays HIPAA compliant?
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No, Safe Stays is not HIPPA compliant. However, ReloShare takes data security very seriously. For questions or to discuss concerns regarding data protection, please contact the Safe Stays team at

Can hotels be booked for minors?
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No, minors cannot be booked into hotels by themselves.

What type of agencies are approved as users?
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We only allow funded social service agencies with paid staff to apply for and obtain a Safe Stays account. Each agency that applies must go through our vetting process before approval.


Ready to get started with ReloShare?

Book a live demo, schedule a meeting, or simply say hi! Send us a message and we'll get in touch with next steps.

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Safe Stays - Frequently Asked Questions(FAQ)