Safe Stays by ReloShare

Simplified hotel solutions for social service providers

Image of stickers with Safe Stays logo
computer mouse icon
SCROLL to learn MORE
streamline booking

Our Primary Features

Booking hotel rooms for social service programming has never been easier. See how our software is changing the game.

Dollar bill icon
Dollar bill icon

No Fees

No minimum booking, membership, or sign up fee. Simply pay for the reservations you need.

Alias icon

Book Under an Alias

It may be unsafe to use a guest's real name, so we allow your client to use a fake one.

File icon

Consolidated Billing

Consolidated monthly billing just once a month, payable via ACH wire or check.

Credit Card icon

No Credit Card or ID

Fewer barriers to safety since guests aren't required to provide the hotel a photo ID, credit card or deposit.

Door icon

Instant Availability

No wasted time looking for safe housing options, just rooms that are available immediately.

Check mark icon

Check-In Confirmation

For every reservation, we call the front desk to confirm details and ensure check-in goes smoothly.


Read how Safe Stays has changed lives

"Safe Stays by ReloShare has been an invaluable resource for our agency. What used to take hours – searching for, booking and checking clients into hotel rooms – now takes just minutes. With the large number of hotels available on Safe Stays, we were even able to book hotel rooms for a survivor of domestic violence and her children as they traveled across the country for safety."

User in circle icon
Andrea S.
Residential Services Director
@Domestic Violence Shelter and Services, Inc.
quotation icon

"The peace of mind, knowing that when we send a survivor we are trying to keep safe to a hotel, the feeling we have knowing when they get to the hotel they will be treated fairly with little fuss, is everything! And if there is a problem, I know it will be solved with one call to ReloShare and the fantastic customer service team. The alias feature is really a game changer, whomever pitched that idea needs a parade in their honor."

User in circle icon
Susan H.
Advocacy Specialist
quotation icon

"ReloShare has been so helpful in securing safe housing for our clients. They take care of confirming hotel space, ensuring that our clients do not have to share their name or provide identification upon arrival. They are prompt with their responses and keep us updated throughout the booking process. We love the efficiency that ReloShare creates for our staff."

People under a roof icon
YWCA Richmond
@YWCA Richmond Crisis Shelter Department
quotation icon

"Safe Stays by ReloShare is an amazing service for any HT or DV organization. To have clients safely placed in a hotel under an alias is revolutionary for victims who are running from dangerous people and situations. Before this service, we had to place victims under the names of our staff members, if they had no ID. Now we can book a room without worrying about this obstacle."

User in circle icon
Donna S.
Director of Programs and Operations
@Journey Out
quotation icon

"Safe Stays gives our staff more time to focus on working with someone in crisis, and it takes a lot off our plate in regards to credit card authorizations. The alias tool has also been helpful for two reasons; some clients are terrified to have their name listed anywhere, and it provides an added layer of security. The other reason is that we have clients whose ID was taken or destroyed by their offender, and having the ability to stay without an ID removes a barrier."

User in circle icon
Megan Elbin
@Family Justice Center of St. Joseph County
quotation icon

"I've used Safe Stays now with two different anti-trafficking organizations and it has been such a blessing to the staff and survivors. The tool is easy to use, making an often stressful situation much easier... not to mention it's extremely time-saving. Thank you for all that you do!"

User in circle icon
Brittany Heyn
@Stepping Stones Network
quotation icon
left arrow icon
right arrow icon

Meet with a team member

Schedule a meeting to learn more and see a live demo of our product


Answers to commonly asked questions

Can I book hotel rooms using my nonprofit tax exempt status?
down arrow icon

Right now we are not able to offer tax exemptions for hotel rooms booked via Safe Stays.

Since we are not a tax exempt company and we make the reservations, we currently are ineligible from making tax-exempt hotel bookings.

How am I billed?
down arrow icon

Agencies will be invoiced for all reservations in the previous month within the first 15 days of the next month. Please note this means if a reservation starts in one month and ends in another, you could be invoiced for the reservation total before the stay is technically over.

Can government agencies use Safe Stays?
down arrow icon

Yes! If you need us to complete vendor paperwork, you can send it to and we will complete it as soon as possible.

Download our W9.

What happens when damages occur?
down arrow icon

The hotel will inform our 24/7 support team of damages once the client has checked out. We will relay that information to the agency contact once we receive the information.

All damage fees will be reflected on your monthly invoice.

How are disturbances and client issues handled?
down arrow icon

Our 24/7 support team will reach out via email to the agency contact associated with the reservation as soon as they are contacted by the hotel. We ask that your advocates follow-up with your client accordingly to remedy the issue.

Examples of Client Issues:

  • Client won't leave the room at check out
  • Noise disturbance
  • Unwelcome guests
Are the room rates lowered for Safe Stays clients?
down arrow icon

No. However, hotels typically offer lower rates for longer stays so there is a benefit to booking longer stays for clients.

Length of stay discounts are usually applied for reservations at 7, 14, and 30 day intervals.

Is Safe Stays HIPAA compliant?
down arrow icon

Not yet. ReloShare understands the extreme importance of client confidentiality and will be actively working to provide full HIPAA compliance. Contact us to discuss HIPPA compliance in more detail.

Can hotels be booked for minors?
down arrow icon

No, minors cannot be booked into hotels by themselves.

What type of agencies are approved as users?
down arrow icon

We only allow funded social service agencies with paid staff to apply for and obtain a Safe Stays account. Each agency that applies must go through our vetting process before approval.


Ready to get started with ReloShare?

Book a live demo, schedule a meeting, or simply say hi!
Send us a message and we'll get in touch with next steps.

Contact Us
up arrow icon
Back to Top
Safe Stays - Frequently Asked Questions(FAQ)