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Safe Stays by ReloShare

Simplified hotel solutions for social service providers

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Our Primary Features

Booking hotel rooms for social service programming has never been easier. See how our software is changing the game.

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No Fees

No minimum booking, membership, or sign up fee. Simply pay for the reservations you need.

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Book Under an Alias

It may be unsafe to use a guest's real name, so we allow your client to use a fake one.

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Consolidated Billing

Consolidated monthly billing just once a month, payable via ACH wire or check.

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No Credit Card or ID

Fewer barriers to safety since guests aren't required to provide the hotel a photo ID, credit card or deposit.

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Instant Availability

No wasted time looking for safe housing options, just rooms that are available immediately.

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Check-In Confirmation

For every reservation, we call the front desk to confirm details and ensure check-in goes smoothly.


Read how Safe Stays has changed lives

"Safe Stays by ReloShare has been an invaluable resource for our agency. What used to take hours – searching for, booking and checking clients into hotel rooms – now takes just minutes. With the large number of hotels available on Safe Stays, we were even able to book hotel rooms for a survivor of domestic violence and her children as they traveled across the country for safety."

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Andrea S.
Residential Services Director
@Domestic Violence Shelter and Services, Inc.
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"The peace of mind, knowing that when we send a survivor we are trying to keep safe to a hotel, the feeling we have knowing when they get to the hotel they will be treated fairly with little fuss, is everything! And if there is a problem, I know it will be solved with one call to ReloShare and the fantastic customer service team. The alias feature is really a game changer, whomever pitched that idea needs a parade in their honor."

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Susan H.
Advocacy Specialist
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"ReloShare has been so helpful in securing safe housing for our clients. They take care of confirming hotel space, ensuring that our clients do not have to share their name or provide identification upon arrival. They are prompt with their responses and keep us updated throughout the booking process. We love the efficiency that ReloShare creates for our staff."

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YWCA Richmond
@YWCA Richmond Crisis Shelter Department
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"Safe Stays by ReloShare is an amazing service for any HT or DV organization. To have clients safely placed in a hotel under an alias is revolutionary for victims who are running from dangerous people and situations. Before this service, we had to place victims under the names of our staff members, if they had no ID. Now we can book a room without worrying about this obstacle."

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Donna S.
Director of Programs and Operations
@Journey Out
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Meet with a team member

Schedule a meeting to learn more and see a live demo of our product


Answers to commonly asked questions

Can I book hotel rooms using my nonprofit tax exempt status?
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Right now we are not able to offer tax exemptions for hotel rooms booked via Safe Stays.

Since we are not a tax exempt company and we make the reservations, we currently are ineligible from making tax-exempt hotel bookings.

How am I billed?
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Agencies will be invoiced for all reservations in the previous month within the first 15 days of the next month. Please note this means if a reservation starts in one month and ends in another, you could be invoiced for the reservation total before the stay is technically over.

Can a guest charge extras to the hotel account without our knowledge?
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No, the only extras that will be allowed are those that are included in the reservation request. Unless otherwise noted, the only charges that will be billed to the account are the nightly rate, taxes, and any applicable charges if there is damage to the property.

If your agency wants to allow guests to make charges to the account, please indicate which charges are allowable in the “Notes” section of the reservation request. For example:
“The guest needs 1 rollaway bed for the duration of the stay. Also, please allow charges for long-distance phone calls to be billed to the account.”

Can government agencies use Safe Stays?
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Yes! If you need us to complete vendor paperwork, you can send it to safestays@reloshare.com and we will complete it as soon as possible.

Download our W9.

What happens when damages occur?
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The hotel will inform our 24/7 support team of damages once the client has checked out. We will relay that information to the agency contact once we receive the information.

All damage fees will be reflected on your monthly invoice.

How are disturbances and client issues handled?
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Our 24/7 support team will reach out via email to the agency contact associated with the reservation as soon as they are contacted by the hotel. We ask that your advocates follow-up with your client accordingly to remedy the issue.

Examples of Client Issues:

  • Client won't leave the room at check out
  • Noise disturbance
  • Unwelcome guests
Are the room rates lowered for Safe Stays clients?
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No. However, hotels typically offer lower rates for longer stays so there is a benefit to booking longer stays for clients.

Length of stay discounts are usually applied for reservations at 7, 14, and 30 day intervals.

Is Safe Stays HIPAA compliant?
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Not yet. ReloShare understands the extreme importance of client confidentiality and will be actively working to provide full HIPAA compliance. Contact us to discuss HIPPA compliance in more detail.

Can hotels be booked for minors?
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No, minors cannot be booked into hotels by themselves.

What type of agencies are approved as users?
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We only allow funded social service agencies with paid staff to apply for and obtain a Safe Stays account. Each agency that applies must go through our vetting process before approval.


Ready to get started with ReloShare?

Book a live demo, schedule a meeting, or simply say hi!
Send us a message and we'll get in touch with next steps.

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Safe Stays - Frequently Asked Questions(FAQ)