Step 3: Next our 24/7 team will send an email confirming that they are calling the hotel.
When you search for a hotel on the Safe Stays site, those that are highlighted in green and have the "Alias Approved" badge can be booked under an alias with no credit card or ID requirements at check-in.
The hotels that are not highlighted in green can still be booked with no credit card required at check-in; however, the guest may be required to show ID.
If you choose a hotel that is not highlighted in green, you’ll see a pop-up reminding you that this is not an Alias Approved hotel.
Sometimes you’ll need to book a reservation and have a guest check-in in the middle of the night/early morning hours. When this happens, please select the time you need the guest to check-in. After midnight, the system won't allow us to book for the night before.
For example, if you make a reservation for 1 AM on the day of, our 24/7 team calls and confirms with the front desk if the hotel actually has rooms available immediately and then they manually add the prior night's stay to the reservation. They then email you to confirm that the guest can check-in @ 1 AM, which would technically be billed for the previous night. The reservation will default to 2 nights unless otherwise noted in the notes field. If you only need the room for that one night (ex: your guest checks in at 1 AM and checks out at 11 AM), please note that in the “Notes” section of the reservation so our 24/7 team can confirm with the hotel.
If you need to cancel a reservation for any reason, you will need to do so directly through our portal. If you book in advance and then need to cancel a reservation, you will be beholden to the cancellation policy of the hotel (which you can see while you’re making a reservation). If you book a room, and the hotel informs our 24/7 team that the specific accommodations you’ve requested cannot be made, you can cancel the reservation immediately with no charge, regardless of the hotel’s cancellation policy.