You can now purchase ReloShare gift cards for agencies that use Safe Stays. With gift cards, your money will go directly towards covering hotel costs for people in need.Browse Agencies
Right now we are not able to offer tax exemptions for hotel rooms booked via Safe Stays.
Since we are not a tax exempt company and we make the reservations, we currently are ineligible from making tax-exempt hotel bookings. However, we are looking into how we can pass along our client's tax exempt status in applicable states.
Agencies will be invoiced for all reservations in the previous month within the first 15 days of the next month. Please note this means if a reservation starts in one month and ends in another, you could be invoiced for the reservation total before the stay is technically over.
Have a question about billing? Email firstname.lastname@example.org
This is an optional section that was built in for your internal agency use. This field is included for agencies that want to use a client ID to link the invoice back to the correct client. For example, the client ID can match the number assigned within the case management system. That way, if the agency can’t recall which alias they used for a specific client, they can refer to the Customer ID.
We know that agencies sometimes have multiple grants and/or sources of funding for their hotel stays. This box can also be used to differentiate which grant will be used to pay for which stay.
No, the only extras that will be allowed are those that are included in the reservation request. Unless otherwise noted, the only charges that will be billed to the account are the nightly rate, taxes, and any applicable charges if there is damage to the property.
If your agency wants to allow guests to make charges to the account, please indicate which charges are allowable in the “Notes” section of the reservation request. For example:
“The guest needs 1 rollaway bed for the duration of the stay. Also, please allow charges for long-distance phone calls to be billed to the account.”
The hotel will inform our 24/7 support team of damages once the client has checked out. We will relay that information to the agency contact once we receive the information.
All damage fees will be reflected on your monthly invoice.
Our 24/7 support team will reach out via email to the agency contact associated with the reservation as soon as they are contacted by the hotel. We ask that your advocates follow-up with your client accordingly to remedy the issue.
Examples of Client Issues:
No. However, hotels typically offer lower rates for longer stays so there is a benefit to booking longer stays for clients.
Length of stay discounts are usually applied for reservations at 7, 14, and 30 day intervals.
Not yet. ReloShare understands the extreme importance of client confidentiality and will be actively working to provide full HIPAA compliance. Contact us to discuss HIPPA compliance in more detail.
No, minors cannot be booked into hotels by themselves.
We only allow funded agencies with paid staff to apply for and obtain a Safe Stays account. Each agency that applies must go through our vetting process before approval.