The following language is sent to the hotel regarding a reservation made through the Safe Stays by ReloShare booking system:
“Guest is staying under the ‘ReloShare Safe Stay ALIAS’ program approved by your company and administered by Temporary Housing Directory.
You CAN NOT ask for any driver’s license, credit card, or any other form of identification from this guest. The room key should be issued when the guest provides their ALIAS name that matches the reservation.
If there are any questions or issues, please call THD @ xxx-xxx-xxxx
Alias Name on Reservation: [First name] [Last name]"
Safe Stays by ReloShare is available to nonprofit , hospital-based and government agencies that serve victims of crime.
The answer to this question depends on whether or not you are using an alias for the booking. The names entered in this section will be the names the guest needs to present at the front desk in order to check into the room you’ve reserved.
If you are using an alias, you should still put an actual First Name and Last Name in these fields. Some agencies have chosen to develop an internal policy. For example, all of the clients use the same last name, but the first name changes for each unique client -- Sarah Smith, Jasmine Smith, Terry Smith, etc.
Please do not use the exact same alias for all of the clients. Since you may have more than one client checked in to the hotel at the same time, the front desk of the hotel will not be able to differentiate between reservations using the same name.
This is an optional section that was built in for your internal agency use. This field is included for agencies that want to use a client ID so when they receive the invoice they can link the cost back to the correct client. For example, some agencies use the client ID that is associated with their client in their case management system. That way, if the agency can’t recall which alias they used for a specific client, they can refer to the Customer ID.
No, the only extras that will be allowed are those that are included in the reservation request. Unless otherwise noted, the only charges that will be billed to the account are the nightly rate, taxes, and any applicable charges if there is damage to the property.
If your agency wants to allow guests to make charges to the account, please indicate which charges are allowable in the “Notes” section of the reservation request. For example:
“The guest needs 1 rollaway bed for the duration of the stay. Also, please allow charges for long-distance phone calls to be billed to the account.”