You can now purchase ReloShare gift cards for agencies that use Safe Stays. With gift cards, your money will go directly towards covering hotel costs for people in need.Browse Agencies
Right now we are not able to offer tax exemptions for hotel rooms booked via Safe Stays.
Since we are not a tax exempt company and we are making the reservations, we are currently ineligible from making tax-exempt hotel bookings; however, we are looking into how we can pass along our client's tax exempt status in applicable states.
Agencies will be invoiced for all reservations starting in a particular month within the first 15 days of the next month. Please note this means if a reservation starts in one month and ends in another, you could be invoiced for the reservation total before the stay is technically over.
Have a question about billing? Email Billing@Reloshare.com
This is an optional section that was built in for your internal agency use. This field is included for agencies that want to use a client ID so when they receive the invoice they can link the cost back to the correct client. For example, some agencies use the client ID that is associated with their client in their case management system. That way, if the agency can’t recall which alias they used for a specific client, they can refer to the Customer ID.
We know that agencies sometimes have multiple grants and/or sources of funding for their hotel stays. This box can also be used to differentiate which grant will be used to pay for which stay. For example, if an agency has a Grant 1 and Grant 2 funding hotel stays, the agency can fill out the Customer ID field as “1[XYZ]” so that it is clear which grant is funding the stay when the final invoices are issued.
No, the only extras that will be allowed are those that are included in the reservation request. Unless otherwise noted, the only charges that will be billed to the account are the nightly rate, taxes, and any applicable charges if there is damage to the property.
If your agency wants to allow guests to make charges to the account, please indicate which charges are allowable in the “Notes” section of the reservation request. For example:
“The guest needs 1 rollaway bed for the duration of the stay. Also, please allow charges for long-distance phone calls to be billed to the account.”
The hotel will inform our 24/7 support team of damages once the client has checked out. They typically include photos and fee information, and we relay that information to the agency contact for the reservation.
All damage fees will be reflected on your monthly invoice.
Our 24/7 support team will reach out via email to the agency contact associated with the reservation as soon as they are contacted by the hotel. We ask that your advocates follow-up with your client accordingly to remedy the issue.
In short, no. However, hotels typically offer lower rates for longer stays so there is a benefit to booking longer stays for clients.
Length of stay discounts are usually applied for reservations at 7, 14, and 30 day intervals.
Not yet. ReloShare understands the extreme importance of client confidentiality and will be actively working to provide full HIPAA compliance. If you are interested in Safe Stays, contact us and we can discuss this in more detail.
No, minors cannot be booked into hotels by themselves.
We only allow funded agencies with paid staff to apply for and obtain a safe stays account, and each agency that applies must go through our vetting process before approval.